PRIVACY POLICY

I’m committed to respecting your privacy and protecting your personal information. I am registered with the Information Commissioner’s Office (ICO) and follow the UK General Data protection Regulations (GDPR UK).

What this policy covers 

This privacy policy outlines how I handle your personal information- whether you’re browsing my website, getting in touch or using my services. 

Contact details

If you have any questions about this policy or your personal data, you can contact me at:

Telephone :07484279894

Email: lizzie@clearandclutterfree.co.uk

What information do I collect

I may collect the following types of personal information:

  • Your name, address, phone number, email address, gender, and pronouns
  • Emergency contact details and relevant health information (for your safety and a tailored service)
  • Religious or philosophical beliefs (only if relevant and with your consent) 
  • Information about family members or third parties (only if relevant and with your consent) 
  • Details about pets, household routines, or specific needs 
  • Photos of your home or belongings (with your consent)
  • Website usage data such as IP address, page visits, and interactions 
  • Marketing preferences

Why I collect your information 

I collect your personal information to:

  • Provide and improve services 
  • Run client accounts and manage bookings
  • Keep in touch about appointments for updates
  • Maintain health, safety, and lone working protocols
  • Send occasional marketing messages (with your permission) 

Where I get information from 

  • Most of the information I collect comes directly from you- through forms, emails, phone calls, or in- person sessions. 

How I use your information 

I use your information to:

  • Provide my services in a safe, effective, and personalised way 
  • Contact you about sessions, changes, or updates 
  • Maintain records for insurance, billing, and compliance
  • Share my live location privately with a trusted contact as part of lone working procedures  
  • Send relevant offers or updates- if you have opted in 

Cookies & Website Data

My website uses cookies to:

  • Understand how people use it
  • Improve your browsing experience 

Cookies don’t give me access to your computer or personal files. You can manage your cookie settings anytime via your browser. 

How I store your information 

Your data is stored securely, and I use appropriate physical, digital, and managerial measures to keep it safe. That includes:

  • Secure storage of contact details and session records
  • Encrypted storage of any photos (with consent), which can be deleted upon request 
  • Password- protected systems for communication and records

How long is your information kept 

I review all client information annually. I may retain necessary data for up to 7 years for legal or financial reasons- unless you ask me to delete it sooner. 

Keeping your information safe 

If there’s ever a data breach (e.g., theft or hacking), I will: 

  • Report the incident to the relevant authorities (e.g., Police, Information Commissioner's Office (ICO) and/or email provider) 
  • Contact affected clients within 72 hours
  • Offer support and document the incident in full 

Sharing your information 

I never sell or share your personal data for marketing purposes. 

I may share limited details with trusted professionals (like insurers, accountants or admin support) only if it’s necessary and- with your consent- unless I’m legally required to share it. 

Links to other websites

My website may contain links to other websites. If you follow these links, please check their privacy polices. I’m not responsible for how they manage your data. 

Social Media 

If you like or comment on my posts on social media, your engagement may be visible to others. Each platform has its own privacy settings- please review them to manage your data. 

Your Rights

Under GDPR UK, you have rights about your personal information. You can:

  • Request a copy of your personal data
  • Ask me to correct or update inaccurate details 
  • Ask me to delete your data 
  • Restrict how your data is used
  • Object to processing 
  • Ask me to transfer your data to another organisation 
  • Withdraw consent at any time (where I rely on it) 

For further information about your rights, Visit https://ico.org.uk

If you would like to exercise any of your rights, please contact me. I’ll respond within one month. 

Lawful bases for the collection and use of your data

I rely on different lawful bases to process your personal data, depending on the situation: 

  • Consent: when you’ve given clear permission for specific uses (e.g., for taking photos, sharing testimonials or marketing emails). You can withdraw it at any time. 
  • Contract: when processing is necessary to deliver my services to you. (e.g., booking, planning, and carrying out sessions).

How to complain

If you’re unhappy with how I’ve used your personal data, please contact me first so I can help. If you’re still not satisfied, you can complain to the ICO: 

ICO contact details:          

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Policy Updates

I may occasionally update this policy. The most recent version will always be available on my website.

Updated: 11/06/2025

 

 


 

 

 

 

 

We need your consent to load the translations

We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.